Our Commitment to Quality & Project Success

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We take great care in manufacturing and delivering high-quality products that meet your specifications and leave our facility free of damage and defects. Our goal is simple: to ensure that every project is completed successfully and performs as intended for years to come. To support that goal, we ask our customers and project partners to promptly inspect products upon delivery, register their warranty, and follow all recommended guidelines for handling, storage, environmental care, installation, and ongoing care. These steps help confirm product condition at delivery and ensure optimal performance once installed. Because conditions beyond our control—such as freight negligence, jobsite handling, storage and use environments, installation methods, and maintenance practices—can directly impact product performance, proper coordination among all parties is essential. Warranty registration also ensures clear communication, documentation, and support should questions arise. When our products are handled, installed, and used in accordance with our guidelines, we stand confidently behind their quality and craftsmanship.

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Please continue reading the information outlined below, and submit the product warranty registration form within five (5) days of delivery. 

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Together, these practices help protect your investment and ensure a smooth, successful project outcome.

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Thank you for your business,

The Baltix Team

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Warranty Registration Requirement

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To activate and maintain warranty coverage, all products must be registered by the original purchaser or authorized end user within five (5) days of delivery. Failure to complete the warranty registration process within the required timeframe will result in the denial of warranty coverage, to the extent permitted by law. Warranty registration serves as a formal acknowledgment that the purchaser and/or end user has received, reviewed, and accepted all product specifications, installation requirements, environmental conditions, freight and receiving, and care and maintenance guidelines provided by Baltix Sustainable Furniture. For purposes of this warranty and all related documentation, Baltix Sustainable Furniture, LLC. shall be referred to as the “Manufacturer.”

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Receipt, Inspection & Acceptance

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Upon delivery, the purchaser and/or end user is solely responsible for:

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• Inspecting all products for visible damage, defects, or non-conformities

• Submitting freight claims to the carrier

• Verifying quantities, finishes, dimensions, and specifications

• Notifying the manufacturer in writing of any issues prior to installation or use. Installation, use, or storage of the product constitutes full acceptance of the product in its delivered condition.

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Storage, Handling & Installation Responsibility

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The manufacturer’s warranty does not cover damage or failure resulting from:

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• Freight damage

• Improper use, storage, handling, or transportation after delivery

  • Indoor-rated products MUST be stored in a climate-controlled environment. ​

• Exposure to unsuitable environmental conditions (including but not limited to temperature, humidity, moisture, or direct sunlight). 

  • Our finishes are designed to be moisture-resistant, but if exposed to fluctuating humidity levels or standing water for prolonged periods, discoloration and deterioration can occur. It is the end user's responsibility to maintain a 30% humidity level to accommodate wood surfaces, components, and seating. This is an industry-standard for finished furniture products. ​

• Improper installation, anchoring, leveling, or field modification

• Use of unapproved accessories, substrates, fasteners, or installation methods

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All products must be stored, handled, and installed in strict accordance with the manufacturer’s written guidelines and industry best practices. Responsibility for compliance rests entirely with the purchaser, installer, and/or end user.

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Environmental Conditions & Maintenance

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Many products are manufactured using natural or engineered materials that respond to environmental conditions. The warranty does not apply to issues resulting from:

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• Failure to maintain recommended environmental ranges (including humidity and temperature)

  • Our finishes are designed to be moisture-resistant, but if exposed to fluctuating humidity levels or standing water for prolonged periods, discoloration and deterioration can occur. It is the end user's responsibility to maintain a 30% humidity level to accommodate wood surfaces, components, and seating. This is an industry-standard for finished furniture products.​

• Normal material movement, wear, patina, or finish variation

• Improper cleaning agents, methods, or maintenance practices

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Routine maintenance and environmental control are ongoing end-user obligations required to preserve product performance and appearance.

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Exclusions & Limitation of Liability

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The manufacturer’s warranty is limited to defects in materials or workmanship under normal, intended use. The warranty expressly excludes:

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• Freight/shipping damages

• Packaging

• Handling damage

• Labor, removal, reinstallation, or field repair costs

• Damage caused by misuse, abuse, neglect, or acts of nature

• Consequential, incidental, or indirect damages

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The manufacturer’s liability shall not exceed, at its sole discretion, repair or replacement of the defective product or the original purchase price of the product.

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Acknowledgment

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By registering the product(s) on your order, accepting delivery, or placing the product into service, the purchaser and/or end user acknowledges that they have read, understood, and agreed to all applicable warranty terms, care requirements, and limitations. Failure to complete the product warranty registration in accordance with the manufacturer’s requirements may result in the denial of warranty coverage in the event of a claim.