We take great pride in manufacturing high-quality commercial-grade, made-to-order, and custom tables, surfaces, bases, seating/chairs, lecterns, and millwork solutions. Every product undergoes a rigorous quality control and inspection process prior to shipment and is not packaged or released unless it fully clears this critical step. Simply stated, we do not ship defective or damaged products to our customers.
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Once the product is successfully loaded onto the freight carrier’s truck, legal title and responsibility transfer to you, the customer. It is imperative that you and all members of your team involved in receiving and inspecting this order review the information below carefully.
Freight Terms & Transfer of Ownership Responsibility
All orders will be shipped in compliance with the National Motor Freight Classification Code (NMFC) and under the following terms:
• Shipments are F.O.B. Baltix Origin, freight cost prepay and add.
• Legal title and responsibility for the product transfer to the buyer upon acceptance by the carrier.
• Deliveries are dock-to-dock only, unless otherwise arranged in writing.
• All finished products must be stored in a climate-controlled environment upon receipt. If stored elsewhere, the warranty is void. Do not store the finished product outside or in a cargo container.
• Baltix will ship via “best way” unless otherwise instructed.
• Baltix is not responsible for warehousing, detention, or demurrage if the consignee cannot accept delivery.
• Any additional accessorial charges (including but not limited to Inside Delivery, Limited Access, Residential Delivery, Construction Site Delivery, or Reconsignment) will be billed to the customer as additional handling.
• Baltix shall not be liable for delays caused by weather, labor actions, catastrophes, wars, riots, or other causes beyond our control.
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Delivery Inspection Responsibilities​
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The undersigned acknowledges and agrees to the following delivery inspection requirements that must be completed at the time of delivery:
• You have the right to request up to 30 minutes to inspect freight at the time of delivery.
• Inspect all skids, crates, A-frames, cartons, and packages for visible and concealed damage. Packaging must be opened.
• If the driver will not wait, write “REFUSAL OF INSPECTION” on all delivery documents provided to you by the delivery driver.
• Any damage or shortage must be clearly noted on the Proof of Delivery (POD) and Bill of Lading (BOL), including a description of the damage.
• The driver must sign and provide copies of all delivery documents.
• The customer must submit freight claims directly to the carrier within three (3) business days of delivery.
• Photographs of damage are strongly recommended.
• Do not discard damaged product or packaging until the claim is resolved with the carrier.
• The customer has the right to refuse the shipment if damage is excessive. Please request that the carrier hold the product, packaging, skids, etc. for you during the claims process. DO NOT request for the product be returned to Baltix.
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Acknowledgment of Freight Liability
All products are thoroughly inspected prior to shipment. Any damage occurring during transit is the responsibility of the freight carrier. The buyer and or end-user agrees that Baltix Sustainable Furniture is not responsible for freight damage, concealed damage, shortages, or delays caused during transportation and assumes responsibility for filing and resolving freight claims with the carrier, not Baltix.